Please read this document carefully before finalizing your order, because by finalizing your order, you accept the contents of these GTC!
If you have any questions about these General Terms and Conditions, the use of the website, individual products, the process of purchase, or if you would like to discuss your specific needs with us, please contact our staff at the contact details provided!
Imprint: the data of the Service Provider (Seller, Company)
Name : Csiga Hungary Kft.
Headquarters : 1141 Budapest, Komócsy utca 51. 3/14.
Mailing address : 1141 Budapest, Komócsy utca 51. 3/14.
Registering authority : Registry Court of the Budapest District Court
Company registration number : 01-09-324511
Tax number : 26331009-2-42
Representative : Agosti Antonio
Phone number : +36202653605
E-mail : firstname.lastname@example.org
Website : http://www.rinascitur.com/
Bank account number: 12042830-01640204-00100000 HUF
Hosting provider information
- Aruba Business s.r.l., as the manager of web services, it meets the requirements set out in article 28 of the European Union Reg. 679/16, verifiable on its information page on the processing of personal data;
Parties: Seller and Buyer jointly
Consumer: a natural person acting outside his profession, self-employment or business
Consumer contract: a contract in which one of the subjects qualifies as a consumer
Website: this website, which is used to conclude the contract
Contract: A contract of sale between the Seller and the Buyer using the Website and electronic mail
Means of communication in absentia: a means of making a contractual statement in the absence of the parties with a view to concluding a contract. Such a device includes, in particular, the addressee or unaddressed form, the standard letter, the advertisement published in the press product with the order form, the catalog, the telephone, the fax and the Internet access device.
Absentee contract: a consumer contract concluded under a distance selling system organized for the provision of a contract product or service without the simultaneous physical presence of the parties, using only a means of communication between the parties for the purpose of concluding the contract.
Product: all movable movable property included in the offer of the Website and intended for sale on the Website, which is the subject of the Contract
Entrepreneurship: a person acting in the course of his or her profession, self-employment or business
Buyer / You: the person
concluding the contract making a purchase offer through the Website Warranty: In the case of contracts concluded between the consumer and the business (hereinafter: consumer contract) in accordance with the Civil Code,
- (a) a guarantee given for the performance of the contract which the undertaking voluntarily undertakes, in addition to or in the absence of a legal obligation, to perform the contract properly; and
- (b) a statutory guarantee
The provisions of Hungarian law shall apply to the Contract, and in particular the following legal acts shall apply:
1997 CLV. Act
CVIII of 2001 on Consumer Protection Act on Certain Issues of Electronic Commerce Services and Information Society Services
Act V of 2013 on the Civil Code
151/2003. (IX.22.) On the mandatory guarantee for durable consumer goods
45/2014. (II.26.) On the detailed rules of contracts between the consumer and the business
19/2014 (IV.29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for things sold under a contract between a consumer and a business
1999 LXXVI. Act
CXII of 2011 on Copyright Act of
2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on unjustified territorial content restrictions and other discrimination based on the nationality, place of residence or establishment of the buyer amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22 / EC
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46 data protection regulation)
Scope and acceptance of the GTC
The content of the contract concluded between us - in addition to the provisions of the relevant binding legal regulations - is determined by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC contain the rights and obligations of you and us, the conditions of concluding the contract, the terms of performance, the conditions of delivery and payment, the rules of liability, and the conditions of exercising the right of withdrawal.
The technical information required for the use of the Website, which is not included in these GTC, is provided by other information available on the Website.
You must familiarize yourself with the provisions of these GTC before finalizing your order. By purchasing through our webshop, you accept the provisions of these GTC, and the GTC forms an integral part of the contract between you and the Seller.
The language of the contract, the form of the contract
The language of the contracts covered by these GTC is Hungarian.
Contracts falling within the scope of these GTC do not qualify as written contracts, they are not filed by the Seller.
Prices are in HUF and include 27 % VAT. Prices are for information only. It cannot be ruled out that the Seller may change the prices for business policy reasons. Price changes do not apply to contracts already concluded. If the Seller has indicated the price incorrectly, in the case of contracts already concluded, it shall act on the basis of the “Procedure incorrect price” clause of the GTC.
Complaints handling and enforcement options
The consumer may submit consumer complaints about the product or the Seller's activities at the following contact details:
- Phone: +36202653605
- Internet address: http://rinascitur.com/
- E-mail: email@example.com
The consumer may communicate to the business , orally or in writing , a complaint concerning the conduct, activity or omission of the business or of a person acting in the interest or for the benefit of the business in direct connection with the distribution or sale of the goods to consumers.
The company must investigate the oral complaint immediately and remedy it if necessary . If the consumer does not agree with the handling of the complaint or it is not possible to investigate the complaint immediately, the business shall immediately take minutes of the complaint and its position and provide a copy to the consumer on the spot in the event of an oral complaint. In the case of an oral complaint made by telephone or other electronic communications service, it shall be sent to the consumer at the latest at the same time as the substantive response, in accordance with the requirements for replying to a written complaint, within 30 days. In other respects, you are required to proceed with the written complaint as follows. A written complaint from the business- unless otherwise provided by a directly applicable act of the European Union, it shall reply in writing within 30 days of receipt and take action to communicate it . A shorter deadline may be established by law, a longer deadline by law. The undertaking must give reasons for its position rejecting the complaint. An oral complaint communicated by telephone or electronic communication service must be provided with a unique identification number.
The record of the complaint must include the following:
- the name and address of the consumer,
- the place, time and manner of submitting the complaint,
- a detailed description of the consumer's complaint, a list of documents and other evidence presented by the consumer,
- a statement by the business of its position on the consumer's complaint, if the complaint can be investigated immediately,
- the signature of the person who took the minutes and, with the exception of an oral complaint made by telephone or other electronic means, by the consumer,
- place and time of recording the minutes,
- in the case of an oral complaint communicated by telephone or other electronic communications service, the unique identification number of the complaint.
The company must keep a record of the complaint and a copy of the reply for five years and present it to the inspection authorities on request.
If the complaint is rejected, the business must inform the consumer in writing which authority or conciliation body may initiate the complaint with its complaint. The information shall also include the registered office, telephone and internet contact details and postal address of the competent authority or of the conciliation body of the consumer's place of residence or stay. The information should also include whether the business has recourse to a conciliation panel procedure to resolve a consumer dispute.
If any consumer dispute between the Seller and the consumer is not settled during the negotiations, the following enforcement options are open to the consumer:
Complaints to consumer protection authorities . If he finds a violation of the consumer's consumer rights, he has the right to lodge a complaint with the consumer protection authority of his place of residence. Following the assessment of the complaint, the authority shall decide on the conduct of the consumer protection proceedings. The first-level official tasks of consumer protection are performed by the capital city and county government offices competent according to the consumer's place of residence, the list of which can be found here: http://www.kormanyhivatal.hu/
Judicial proceeding. The customer is entitled to enforce his claim arising from a consumer dispute in court in the framework of civil proceedings under Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. in accordance with the provisions of this Act.
We would like to inform you that you can file a consumer complaint against us. If your consumer complaint is rejected, you are also entitled to apply to the Conciliation Body competent for your place of residence or stay: the condition for initiating the Conciliation Body's proceedings is that the consumer directly seeks to resolve the dispute with the business concerned. At the request of the consumer, the conciliation body designated in the consumer's request shall be competent for the procedure, instead of the competent body.
The company has a duty to cooperate in the conciliation panel proceedings.
In this context, there is an obligation for companies to reply to the Conciliation Body's request, and an obligation to appear before the conciliation body ("ensuring the participation of the person authorized to reach an agreement at the hearing") is laid down as an obligation .
If the registered office or premises of the company are not registered in the county of the chamber operating the territorially competent conciliation body, the obligation of the company to cooperate includes offering the possibility of concluding a written agreement according to the needs of the consumer.
In the event of a breach of the above obligation to cooperate, the consumer protection authority has the power to impose a mandatory fine in the event of a breach of the law as a result of a change in legislation , and it is not possible to waive a fine. In addition to the Consumer Protection Act, the relevant provision of the Small and Medium-sized Enterprises Act has also been amended, so that the imposition of fines will not be waived in the case of small and medium-sized enterprises either.
The amount of the fine may range from HUF 15,000 to HUF 500,000 in the case of small and medium-sized enterprises, while from HUF 15,000 in the case of non-small and medium-sized enterprises with annual net sales exceeding HUF 100 million, 5% of the company's annual net sales. but up to a maximum of HUF 500 million. By introducing a mandatory fine, the legislator aims to emphasize cooperation with conciliation bodies and to ensure the active participation of undertakings in conciliation proceedings.
The Conciliation Body is responsible for resolving consumer disputes out of court. The task of the conciliation body is to try to reach an agreement between the parties in order to settle the consumer dispute, failing which it will decide on the matter in order to ensure simple, fast, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or the business, the conciliation body shall provide advice on the consumer's rights and obligations.
The conciliation body's proceedings are initiated at the consumer's request. The request shall be made in writing to the chairperson of the conciliation body: the written requirement may be complied with by letter, telegram, telegraph or fax, as well as by any other means enabling the addressee to keep the data addressed to him permanently for the purpose of the data. , and display the stored data in an unchanged form and content.
The application must include
- the name, place of residence or stay of the consumer,
- the name, registered office or registered office of the business involved in the consumer dispute,
- if the consumer designates the competent body instead of the competent conciliation body,
- a brief description of the consumer's position, the facts and evidence supporting it,
- a statement by the consumer that the consumer has made a direct attempt to resolve the dispute with the business concerned
- a statement by the consumer that no other conciliation body has initiated proceedings in the case, no mediation proceedings have been initiated, no claim has been lodged or no application for a payment order has been lodged,
- the motion for a decision of the panel,
- the consumer's signature.
The application shall be accompanied by the document or a copy (extract) of which the consumer refers to as evidence, in particular the company's written statement rejecting the complaint or, failing that, any other written evidence available to the consumer to attempt the required consultation.
If the consumer acts through a proxy, the proxy must be attached to the application.
More information about the Conciliation Bodies is available here: http://www.bekeltetes.hu
More information about the territorially competent Conciliation Bodies is available here:
Contact details of each territorially competent Conciliation Body:
Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Telephone number: 06-76-501-500; 06-76-501-525, 06-76-501-523
E-mail: firstname.lastname@example.org ; email@example.com
Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Phone number: 06-66-324-976
Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Phone number: 06-46-501-091, 06-46-501-870
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Phone number: 06-1-488-2131
Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: 06-62-554-250 / 118
Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone number: 06-22-510-310
Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10 / a.
Phone number: 06-96-520-217
Heves County Conciliation Board
Address: 3300 Eger, Faiskola út 15.
Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8. III. floors 305-306.
Phone number: 06-56-510-621, 06-20-373-2570
Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Phone number: 06-34-513-027
Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9 / A.
Phone number: 06-32-520-860
Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. II. floor 240.
Mailing address: 1364 Budapest, Pf .: 81
Telephone number: 06-1-269-0703
Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna u.6.
Phone number: 06-82-501-026
Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone number: 06-42-311-544
Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25. III. floor
Phone number: 06-74-411-661
Vas County Conciliation Board
Address: 9700 Szombathely, Honvéd tér 2.
Phone number: 06-94-312-356
Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1. ground floor 116.
Phone number: 06-88-429-008
Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi u. 24.
Telephone number: 06-92-550-513
Online dispute resolution platform
The European Commission has set up a website where consumers can register, allowing them to settle their online shopping disputes by completing an application, avoiding litigation. In this way, consumers can assert their rights without, for example, being prevented from doing so by distance.
If you want to make a complaint about a product or service you have bought online and do not necessarily want to go to court, you can use the online dispute resolution tool.
On the portal, you and the trader against whom you have lodged a complaint can jointly select the dispute resolution body you wish to entrust with handling the complaint.
The online dispute resolution platform is available at: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN
Act LXXVI of 1999 on Copyright. Pursuant to Section 1 (1) of Act no. The Szjt. Pursuant to Section 16 (1), the unauthorized use of graphic and software solutions, computer program works on the website, or the use of any application with which the website or any part thereof may be modified is prohibited. Any material may be taken over from the website and its database, even with the written consent of the right holder, only with reference to the website and indication of the source. The right holder: Csiga Hungary Kft.
Partial invalidity, code of conduct
If any clause of the GTC is legally incomplete or invalid, the remaining clauses of the contract will remain in force and the provisions of the relevant legislation will apply instead of the invalid or incorrect part.
Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.